99xo Privacy Policy
It is important to be clear about how your identity, payment, device and game information is used when using 99xo. This policy explains in simple terms what information we collect, why we collect it, who we share it with, how long we keep it and how you can exercise your rights over your information.
How 99xo protects your information
Check out the most important promises before reading the entire policy. These are actually used during login, payment, verification and support usage.
secure connection
Information during login, payment and account usage is exchanged over a secure connection, so that passwords or personal information are not exposed as plain text.
Information is not sold
99xo does not sell or rent your personal information to advertisers, data-brokers or third parties for their own marketing.
your control
You can request to view your information, correct errors, delete certain fields or stop marketing messages.
Only necessary information
We only keep as much information as is necessary for account operation, age verification, payment processing, security and responsible gaming.
Conservation Limits
Information is not kept longer than necessary. The information is deleted or changed so that it is no longer associated with the individual when the legal or security need ends.
Notify in case of incident
In the event of a security incident that may affect personal information, affected users are notified and preventive measures are taken promptly.
Summary: 99xo uses information necessary to operate the Platform securely, verify payments, verify age and identity, prevent fraud, and provide support. We do not sell your information. You can contact the support team to exercise data rights.
01 Introduction
This privacy policy explains how personal information is collected, used, stored and protected when using 99xo.today, the 99xo mobile experience and related support.
Bangladeshi users provide sensitive information during registration, identity verification, development or cash payment, withdrawal and assistance. That trust has a price. So this policy is written in the language of practical user experience rather than legal language.
By continuing to use 99xo, you are deemed to have read and understood the terms of this policy. If you have objections to any part, ask the support team before using the account.
02 What information we collect
99xo may use the following types of information to operate and maintain the Services. Not all information is collected from all users; Depends on the situation and service used.
| Type of information | example | reason for use |
|---|---|---|
| Identity information | Name, Date of Birth, National Identity Card Number | Account, Age Verification, Identity Verification |
| Contact information | Email, mobile number | Security messages, support, account contact |
| Payment information | Development or cash number, deposit and withdrawal records | Payment processing, fraud prevention, accounting |
| Technical information | IP address, device, browser, operating system | Security monitoring, problem detection, performance improvement |
| Usage Information | Games played, betting history, session time, bonus usage | Responsible play, risk monitoring, experience development |
| Verification documents | National Identity Card, Selfie, Address Proof | Identity Verification, Withdrawal Authorization, Security Review |
Less Information Policy: 99xo does not routinely collect non-essential sensitive information such as racial identity, political opinion, health information, unless there are specific legal or security reasons.
03 How the information is collected
The work you do, the information comes to complete the work. The main sources are:
- Registration: While opening the account, give information regarding name, mobile number, email, age and password.
- Identity Verification: National identity card, selfie or proof of address may be required for withdrawal or security purposes.
- Payment Transactions: Used to verify mobile wallet and transaction information during deposits or withdrawals.
- Platform usage: Information about logins, game play, page views, device and IP information comes through server logs and analytics systems.
- Cookies: Cookies may be used to retain login sessions, remember language or preferences, and monitor security.
- Support Contact: A record of problem descriptions, screenshots and replies sent in live chat, message or email may be kept.
04 Why we use the information
99xo uses information to perform certain tasks, maintain security and improve user experience.
- Account Management: Manage account creation, login, settings and identity verification.
- Payment Process: Deposits, withdrawals, transaction verification and reconciliation of financial records.
- Fraud Prevention: Identify the risk of unusual logins, suspicious payments or multiple accounts.
- Legal Obligations: Age verification, anti-money laundering records and compliance with applicable regulations.
- Responsible play: Assistance in monitoring deposit limits, breaks, opt-outs and risky behavior.
- Customer Support: Improving the quality of problem solving, dispute review and communication.
- Platform Development: Improving by understanding where users get stuck, which devices have issues.
- Marketing Message: Sending offers or updates if you have consented to them. Can be stopped at any time.
Right to stop messaging: If you do not wish to receive promotional messages, you can opt-out by contacting the Account Settings or support team.
06 Cookies and Tracking Technologies
Cookies are small data files that reside in your browser and help remember login, security and preferences.
- Required Cookies: Required for login session, account security and core platform operation. Disabling them may prevent the service from functioning properly.
- Analytics Cookies: Helps understand which pages are used the most, where problems are occurring and how the session is progressing. Information is viewed as a whole when possible.
- Security Cookies: May be used to detect unusual logins, suspicious usage or risk of fraud.
- Cookies of choice: Remembers the language, display or some preferences, so that it does not have to be set repeatedly.
Cookies can be viewed, deleted or controlled from the browser settings. However, disabling some cookies may limit features such as login or payment.
07 How long is information kept?
Information is kept for as long as necessary or legally required. In general the following deadlines may be followed:
- Account Information: As long as the account remains active and for legal record keeping periods after closure.
- Financial Transactions: Payments, withdrawals and audits are usually kept for several years.
- Identity Documents: Account security, withdrawals and legal verification requirements are stored.
- Support Record: Time limits may be set for resolution of issues, disputes or quality checks.
- Marketing Information: Until you withdraw consent or the information is no longer needed.
- Technical information: Limited time is kept for security and analysis; May be deleted or depersonalized later.
Information that is no longer needed is securely deleted or modified so that it cannot be associated with a specific user.
08 Security system
99xo uses technical and administrative measures to protect personal information from unauthorized access, loss or misuse.
- SSL/TLS connection: Information is exchanged between your device and 99xo over a secure connection.
- Encrypted Storage: Secure storage of sensitive documents and financial records.
- Access Control: Only authorized persons in the staff can view the information as required by their duties.
- Security Test: The platform is regularly evaluated to identify and correct vulnerabilities.
- Dealing with Incidents: In the event of a security incident, a process of rapid control, evaluation and necessary notification is followed.
Your role: Use strong and unique passwords, don't share login information with anyone, and report unrecognized logins to help quickly.
09 Your right to privacy
You have some important rights regarding your information. to request [email protected] or Help page use
Generally, RTI requests are answered within 30 days. In critical cases the time may increase, but the reason will be given.
10 Legal basis for data use
There are specific reasons behind the use of information. 99xo generally follows the following principles:
- Service Needed: Certain information is required to run accounts, game access, payments and support.
- Legal Obligations: Age verification, anti-money laundering records, fraud prevention and data retention to comply with applicable regulations.
- Legitimate Interests: Limited information may be used for security, fraud prevention and platform development.
- Consent: Marketing messages or certain preferences may require your consent. Consent can be withdrawn later.
11 Minor users
99xo is for users 18 years and above only. Anyone under the age of 18 may not register or use the Platform.
Actions will be taken to terminate the account and delete the information if it is discovered that a minor's information has been collected in error. If in doubt [email protected]Tell at
Identity documents may be requested at registration or pick-up for age verification. This is part of the protection and compliance of minors.
12 Policy changes
This Privacy Policy may be updated as information usage, legal requirements or Platform features change. Changes will be published on this page with new update dates.
If the change has a major impact on the use of your personal information, registered users may be notified by email, account notice or platform message.
Be aware of: Check this page from time to time. The support team will explain if any changes are difficult to understand.
13 get in touch
For questions about privacy, information rights or the use of personal information, use the following channels:
- Email: [email protected] — For written information rights requests and detailed privacy questions.
- Live Chat: Available 24/7 for general privacy questions or quick assistance.
- Help page: View all communication paths 99xo.today/support see
Privacy requests are taken seriously. When a Right to Information request is received, receipt is first confirmed, then a response is given after verification.
Use 99xo with privacy in mind
Open an account, keep your information correct, understand the payment and verification steps and contact the support team if you have any questions. A safe experience starts with clear information.
